If you are like most businesses you have some policies or rules that to help you run your business. They are necessary to running a good business. The policies could include whether your customer can …

In today’s world filled with competition from all sides it is important to have the most competitive advantages that you can.  A well trained employee is high on the list of competitive advantages. How well …

We looked at building trust with your customers in the last post.  In that post, we examined actions that you and your employees can do to build trust with each customer. Taking care of each …

We all have retail stores and companies that we feel good doing business with.  There can be a variety of reasons that we go back to that business and it is likely that trust is …

The times are tough for small businesses. We all know that. There are many things that we cannot control. Yet there are things that a small business owner can do to improve their business. Tough …

Cash flow management and taking care of your customer can seem like different ends of the retail or small business spectrum. If money is on your mind and you are worrying about how you are …